Last Updated: Today

Thank you for purchasing digital products from EbooKart, operated through Ebookart.in.

Please read this Refund, Return & Cancellation Policy carefully before making a purchase.

1. Digital Products

EbooKart sells digitally delivered products, including eBooks and other downloadable digital content.

Digital products are intangible goods that may be accessed, downloaded, viewed, or otherwise delivered electronically after successful payment.

2. General No-Refund Policy

ALL SALES OF DIGITAL PRODUCTS ARE GENERALLY FINAL.

Once an order has been successfully completed and the purchased digital product has been made available for download, access, viewing, or delivery, the customer will generally not be eligible for a refund, return, or exchange merely because:

  • The customer changed their mind.

  • The customer purchased the wrong product.

  • The customer no longer wants the product.

  • The customer did not read the product description.

  • The customer did not review an available sample or preview before purchasing.

  • The customer expected information, features, or results not promised in the product description.

  • The customer lacks compatible software, hardware, internet access, or technical knowledge required to use the product, where applicable requirements were reasonably disclosed.

  • The customer downloaded, accessed, viewed, or used the digital product.

Customers are responsible for reviewing the product description and other available information before completing a purchase.

3. Exceptions and Legally Required Remedies

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

We may review refund or replacement requests involving circumstances such as:

  • Duplicate payment for the same order.

  • Payment successfully charged but the product was not delivered or made accessible within a reasonable period due to a verified technical issue attributable to us.

  • The delivered file is corrupted and we are unable to provide a working replacement.

  • The customer received a materially different digital product from the product purchased.

  • An unauthorized transaction is established through the applicable payment provider’s verification or dispute process.

  • A refund or other remedy is required under applicable law.

Where a technical issue can reasonably be corrected by resending, replacing, repairing, or restoring access to the digital product, we may provide such remedy instead of issuing a refund, to the extent permitted by applicable law.

4. Cancellation Policy

Orders for instantly delivered digital products cannot ordinarily be cancelled after successful payment and delivery or access has been initiated.

Customers should carefully verify their order details before completing payment.

5. Refund Request Procedure

If you believe your case qualifies for an exception, you must contact us with:

  • Your full name.

  • Order number.

  • Email address used for the purchase.

  • Payment transaction reference, where applicable.

  • Description of the issue.

  • Relevant screenshots or other evidence.

Requests should be submitted within 7 days of the transaction or discovery of the issue, unless a longer period is required by applicable law.

Submitting a request does not automatically guarantee approval.

6. Approved Refunds

If a refund is approved, it will ordinarily be issued to the original payment method.

Processing times may depend on the payment gateway, bank, or financial institution.

Any timelines stated by third-party payment providers are outside our direct control.

7. Chargebacks and Payment Disputes

Customers are encouraged to contact us regarding legitimate order issues before initiating a payment dispute.

Fraudulent chargebacks, false claims, or abuse of payment dispute systems may be contested using transaction records, delivery records, download logs, access logs, communications, and other relevant evidence, subject to applicable law.

8. Customer Responsibility

Before purchasing, customers should carefully review:

  • Product title.

  • Product description.

  • Product format.

  • Language.

  • System or software requirements, where applicable.

  • Available samples or previews.

  • Price and applicable taxes.

By completing a purchase, the customer acknowledges that they have had an opportunity to review the available product information.

9. Changes to This Policy

EbooKart may update this Refund, Return & Cancellation Policy periodically.

Changes will be published on this page with an updated “Last Updated” date.

10. Contact Us

For questions or eligible refund requests, please contact us through the contact information published on Ebookart.in.

Website: Ebookart.in

Brand/Store Name: EbooKart

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